Lenders Deferral Programs

If your mortgage was funded before July 27th, 2019, call this number
1-888-834-0530 (where mtg # starts with C000***)
 
If your mortgage was funded after July 27th, 2019, call this number
1-866-560-0120 (press 6)
 
 
  • Online support tool to apply. Apply Online
  • To help alleviate some of the financial pressures that Canadians may be facing, BMO has introduced a financial relief program for clients impacted by COVID-19. The program is tailored to each individual’s circumstances and needs and can include:
    • deferral of payments on mortgages for up to six months
    • deferral of payments on loans, lines of credit and credit cards
    • accommodations for BMO Small Business and Business Banking clients

1-800-263-8349 / More info click here

During the COVID-19 crisis, B2B Bank is offering payment deferral of principal and interest (skip payment) for an initial period of up to three months.* If you require more than three months of deferral relief, we are asking that you please call us back after the initial three month deferral period. Please note that all payment deferral requests must be submitted on or before June 30, 2020.

Clients can call # OR if online banking can msg directly to request.

1-888-995-2657 / More info click here


Residential Mortgages
For existing residential clients:

Phone: 1.888.995.2657

Email: service@cmls.ca


Commercial Mortgages

General mortgage enquires:

Phone: 1.866.426.2657

Email: info@cmls.ca

1-855-688-2433 / More info click here

Can defer payments up to 6 months depending on product and situation.

1-888-334-3313 More info click here

In order for us to best assist you, please submit a Financial Relief Request. If you have already sent in your request via email, you do not need to complete this form again.


What kind of financial relief is being offered?

Equitable Bank will grant mortgage payment deferrals for up to 6 months for those who are eligible.

If you do not require a deferral on your entire principal and interest payment amount, we can work with you to determine a partial payment solution, such as interest only payments.

1-888-488-3313 / More info click here

Stepping up to the challenge at hand requires evolving. For this reason, we’ve streamlined our communication touchpoints into one Mortgage Payment Deferral Form. The Form is offered in two places:

1. My Mortgage: Upon logging into their account, your client can click on the Mortgage Payment Deferral tab and follow the instructions to submit their request.

2. Online: If your client does not have access to their My Mortgage account, they can submit their request here

1-800-616-8878 / More info click here

Form to get in touch

Some of the possible support available includes:

  • For our retail Members, we can work with you to defer up to six months of mortgage payments, and/or personal loan payments. Every situation is different so please talk to your branch to explore ways that we can help you.
  • For our business Members, please talk with your account manager and we can provide advice and support on various mortgage and/or loan payment deferral options on a case by case basis.

1-855-272-0051 / More info click here

If you have experienced a loss of income please click here for answers to Frequently Asked Questions.

You can also reach out to us at MortgageServicing@haventreebank.com or by phone at 1-855-272-0051 to tell us your story and we will find the best way to help you with your mortgage in this challenging time.

1-855-270-3630 / More info click here

We recognize that COVID-19 is creating unprecedented challenges for everybody.

If you have experienced an income disruption and require assistance, please use this contact form for faster service. Payment Relief Form

1-888-310-4722 More info click here

A payment holiday offers you a break in payments on debts if you’re struggling to afford them.

If you’re worried about paying your mortgage or rent following the coronavirus outbreak, you could be entitled to a payment holiday of up to 3 months without it affecting your credit score. apply for payment holiday here

1-888-424-2422 / More info click here

As immediate relief measures, which are in line with the package announced by the RBI, we are offering customers the choice of opting for an EMI moratorium (postponement of EMIs) for loans and credit cards. We are also offering our customers an option to postpone the interest payable on working capital facilities.

This moratorium is applicable for principal and interest falling due between March 1 to May 31, 2020. Our efforts through these relief measures are directed towards helping you to focus on the wellbeing of yourself and your family in this challenging situation.

https://www.icicibank.com/managed-assets/docs/personal/COVID-regulatory-package-FAQs.pdf

Accordion Content

1-888-424-2422 / More info click here

As immediate relief measures, which are in line with the package announced by the RBI, we are offering customers the choice of opting for an EMI moratorium (postponement of EMIs) for loans and credit cards. We are also offering our customers an option to postpone the interest payable on working capital facilities.

This moratorium is applicable for principal and interest falling due between March 1 to May 31, 2020. Our efforts through these relief measures are directed towards helping you to focus on the wellbeing of yourself and your family in this challenging situation.

https://www.icicibank.com/managed-assets/docs/personal/COVID-regulatory-package-FAQs.pdf

1-877-765-2265 / More info click here

As every situation is different, we’re committed to working with you on a case-by-case basis to understand the financial challenges you may be experiencing as a result of the coronavirus. Our support options are flexible, including up to a six-month payment deferral for residential mortgages and relief on other credit products for those who qualify.

https://www.manulifebank.ca/support/financial-relief.html

1-800-265-2624 / More info click here

MCAP understands that these may be difficult times for Homeowners.

In order to provide some assistance, MCAP wishes to highlight that under the terms of your mortgage, you may defer, or Skip-A-Payment* at any time subject to certain conditions. Should you elect to Skip-A-Payment, MCAP will waive any applicable fees and this will not impact your credit rating.

The best way to access our Skip-A-Payment program is to login to MyMCAP and submit a request form the selfserve options menu.

1-866-592-2226 / More info click here

We are always here to help. Similar to Canada’s major financial institutions, Meridian will tailor a solution to your individual circumstances, which could result in a number of different approaches to ensure your financial health remains intact. To request to skip a payment, call 1-833-754-0045 (Open 8 a.m. to 6 p.m. Monday to Friday).

1-877-637-7881 / More info click here

If you are facing immediate financial hardship as a result of COVID-19 and at risk of missing a mortgage payment, please email cap@paradigmquest.com with your name, mortgage number, property address, how you have been financially impacted (for example illness, income disruption, or self-isolation) and the phone number to best reach you. We will get back to you at our first opportunity.

1-866-809-5800 / More info click here

If you require a mortgage payment deferral due to COVID-19, please fill out our deferral request form in order for your request to be directed to the appropriate department.

Contact us

If you have filled out the deferral request form but still require assistance, please find your options below. As client contact volumes are very high as a result of the uncertainty driven by COVID-19, communication by email is highly encouraged and is the most efficient way to get in contact with CWB Optimum Mortgage at this time.

Payment changes or deferral requests customer.service@cwbank.com

Immediate payment concerns (ie. returned payments) optimum.specialloans@cwbank.com

1-866-809-5800 / More info click here

For immediate relief, use the self-serve options available in online banking to get you through the first month and then book an appointment with an advisor for further financial support. Some restrictions apply.

1-866-939-5005 / More info click here

If you are an RFA client facing financial hardship due to COVID-19, we’re here to help.

At this time we are receiving a high volume of calls and emails requesting mortgage assistance. To serve you better, we’re asking clients to fill out a form below to submit a request to our customer service team.

  1. Complete and submit the form below.
  2. If you provided a valid email address, you will receive an email acknowledging your request. If you do notreceive this email please check your spam filter.
  3. Together, we will review your payment obligations, your current situation, and discuss available options.

Requests will be actioned in order of receipt. Additional calls and emails will not speed up your resolution time.

If you are an RFA client facing financial hardship due to COVID-19, we’re here to help.

At this time we are receiving a high volume of calls and emails requesting mortgage assistance. To serve you better, we’re asking clients to fill out a form below to submit a request to our customer service team.

  1. Complete and submit the form below.
  2. If you provided a valid email address, you will receive an email acknowledging your request. If you do notreceive this email please check your spam filter.
  3. Together, we will review your payment obligations, your current situation, and discuss available options.

Requests will be actioned in order of receipt. Additional calls and emails will not speed up your resolution time.

If you are an RFA client facing financial hardship due to COVID-19, we’re here to help.

At this time we are receiving a high volume of calls and emails requesting mortgage assistance. To serve you better, we’re asking clients to fill out a form below to submit a request to our customer service team.

  1. Complete and submit the form below.
  2. If you provided a valid email address, you will receive an email acknowledging your request. If you do not receive this email please check your spam filter.
  3. Together, we will review your payment obligations, your current situation, and discuss available options.

Requests will be actioned in order of receipt. Additional calls and emails will not speed up your resolution time.

1-866-809-5800 / More info click here

In order to provide some assistance, RMG wishes to highlight that under the terms of your mortgage, you may defer, or Skip-A-Payment* at any time subject to certain conditions. Should you elect to Skip-A-Payment, RMG will waive any applicable fees and this will not impact your credit rating.

The best way to access our Skip-A-Payment program is to login to MyRMG and submit a request form the self-serve options menu.

1-800-472-6842 / More info click here

Requesting financial relief for your mortgage. Submit a mortgage payment deferral request for 6 months.

You’re eligible for a mortgage payment deferral if:

  • You, or any member of your family, has become unemployed or experiences a material reduction in income due to COVID-19.
  • You have an insured or uninsured mortgage with Scotiabank.

1-888-720-0075 / More info click here

To support customers who may be financially impacted by COVID-19, TD is offering mortgage payment deferrals for up to six months.

How does a TD Mortgage Payment Deferral work? Customers who are experiencing financial hardship can request to defer the equivalent of up to six monthly payments. Interest will continue to accrue and is capitalized (i.e. added to the outstanding balance) on each payment date. This will increase the outstanding balance. Mortgage payment deferrals will not impact the customer’s credit bureau if the account was in good standing at the time of the deferral and remains in good standing.

Customers can reach out to TD in the following ways:

  • Visit our TD Website at www.td.com/covid19 to submit an online mortgage payment deferral request via EasyWeb online banking. Customers will receive an email response notifying them of the outcome of their application. This is the most convenient option to request a TD Mortgage Payment Deferral.
  • Reach out to us by phone at 1-888-720-0075.

1-877-775-2970 / More info click here

XMC Clients may skip or hold their mortgage payments during this time, subject to the terms of your mortgage.

We will waive any associated fees and have suspended reporting to credit agencies to avoid any unnecessary future stress for our Clients who may take advantage of this new enhanced program. Additional costs that may be associated with your mortgage, such as property tax payment, mortgage life insurance and/or Encompass Home Warranty premiums still apply. Call or Email xmc@lenderservices.ca

1-855-670-0510 / More info click here

MEMBERS WHO NEED A HELPING HAND

We are ready to support our members and we have options available to reduce their financial stress. Some of these options may include:

Personal Members

  • Mortgage and loan payment deferral options
  • Simple, easy to arrange and expedited approval